Frequently asked questions
How can I cancel? Can I get a refund?
If you inform us your cancellation by telephone or email by 18pm on the previous day of the lesson when it’s a morning class, or by 3 hours before your lesson when it’s an afternoon class, it’s possible to transfer the tuition fee of the cancelled lessons to the next one. If the notice is later than the deadline above or you’re absent without notice, it’ll be charged.Please be reminded we accept your cancellation notice on weekdays only. If you have a class on Monday morning, please inform us by Friday of the previous week.
If you would like to leave school in the middle of your course, please refer to our “Refund Policy” page.
