For Private Lesson Applicants | KAI Japanese Language School

For Private Lesson Applicants

Policy for Cancelling and Rescheduling Lessons

Cancelling a Lesson

  • To cancel a lesson, inform the school by visiting the school's receptionist or by calling the school by 5:00 p.m. at least one school day before your scheduled lesson. This ensures that your lesson cancellation will be processed.
    Phone: KAI Japanese Language School, 03-3205-1356
    (School hours: 9:00 a.m.-6:00 p.m., School days: Monday-Friday, Closed: Sat., Sun., national holidays, late Dec., and early Jan.)
  • You can also cancel a lesson via email. Send us an email at least three school days before your scheduled lesson. After we receive your cancellation request, we will send you a confirmation email. You must then reply to our confirmation email. Your lesson cancellation will then be completed. If you do not receive our confirmation email, it is possible that we did not receive your email. Call the school instead.
    Email address: admission@kaij.co.jp
    STEP 1 Student Email cancellation request
    STEP 2 KAI Confirmation email
    STEP 3 Student Reply to confirmation email
    STEP 4 KAI Cancellation processed
  • When we process a cancelled lesson, we will reschedule the lesson.
  • If you do not cancel the lesson by 5 p.m. at least one school day before the lesson, the lesson will not be rescheduled and there will be no refund.
  • In the case of a semi-private lesson, the lesson can be rescheduled only if all the students complete step 2 above to cancel the lesson.
  • A student who misses a semi-private lesson will neither receive a rescheduled lesson nor a refund.

Effective Period of Rescheduled Lessons

A rescheduled lesson must be taken within 30 days after the cancelled lesson. It cannot be scheduled or taken after 30 days.

Cancellation Policy

Cancellation of Request

After you request private lessons, we will send information on the course schedule and fees. Remit payment within one week after you receive the course schedule. If payment is not received within one week, your request and course schedule will be cancelled.

Cooling-off Period and Mid-course Cancellation

  • If you want to cancel after sending payment, visit the school's receptionist or call the school. We will refund the amount minus a cancellation fee depending on the number of days before the first lesson. Bank transfer fees to refund the amount to your bank account will also be subtracted from the refund amount.
    Phone: KAI Japanese Language School, 03-3205-1356
    (School hours: 9:00 a.m.-6:00 p.m., School days: Monday-Friday, Closed: Sat., Sun., national holidays, late Dec., and early Jan.)
  • If you want to cancel the course via email, note that it will take a few days to process the cancellation. After we receive your cancellation request, we will send you a confirmation email. You must then reply to our confirmation email. Your course cancellation will then be completed. If you do not receive our confirmation email, it is possible that we did not receive your email. Call the school instead. To avoid the cancellation fee, email the cancellation request well in advance.
    Email address: admission@kaij.co.jp
    STEP 1 Student Email cancellation request
    STEP 2 KAI Confirmation email
    STEP 3 Student Reply to confirmation email
    STEP 4 KAI Cancellation processed
  • The registration fee cannot be refunded for mid-course cancellations.
  • Any used textbooks cannot be returned.

Cancellation Fees and Refunds for Cooling-off Periods and Mid-course Cancellations

Days After
Payment Date
Days Before
First Lesson
Cancellation
Fee
Refund
Amount
(A) Within 8 days 1 school day or more None 100% of tuition and textbook fee
(B) 9 days or more 30 days or more None 100% of tuition and textbook fee
(C) 9 days or more 15 to 29 days 10% of tuition, maximum ¥15,000 100% of textbook fee and 90% of tuition or the tuition minus ¥15,000, whichever is greater.
(D) 9 days or more 1 to 14 school days 20% of tuition, maximum ¥15,000 100% of textbook fee and 80% of tuition or the tuition minus ¥15,000, whichever is greater.
(E) After first lesson 20% of unused tuition, maximum ¥50,000 80% of unused tuition or the unused tuition minus ¥50,000, whichever is greater.

Sample Refund Amounts

Case 1

Amount paid: ¥56,000 (for ¥6,000 registration fee, ¥2,000 textbook fee, and ¥48,000 tuition [¥6,000×8 lessons])

  • Refund for (A): ¥50,000 (¥2,000 textbook and ¥48,000 tuition)
  • Refund for (B): ¥50,000 (¥2,000 textbook and ¥48,000 tuition)
  • Refund for (C): ¥45,200 (¥2,000 textbook and ¥48,000×90% tuition)
  • Refund for (D): ¥40,400 (¥2,000 textbook and ¥48,000×80% tuition)
  • Refund for (E) with unused tuition for 4 lessons: ¥19,200 (for unused tuition ¥24,000×80%)

Case 2

Amount paid: ¥190,000 (for ¥6,000 registration fee, ¥4,000 textbook fee, and ¥180,000 [¥6,000×30 lessons] tuition)

  • Refund for (A): ¥184,000 (¥4,000 textbook and ¥180,000 tuition)
  • Refund for (B): ¥184,000 (¥4,000 textbook and ¥180,000 tuition)
  • Refund for (C): ¥169,000 (¥4,000 textbook and ¥180,000-¥15,000 tuition)
  • Refund for (D): ¥169,000 (¥4,000 textbook and ¥180,000-¥15,000 tuition)
  • Refund for (E) with unused tuition for 28 lessons: ¥134,400 (for unused tuition ¥168,000×80%)
*Bank transfer fees to send the refund to your bank account will be subtracted from the refund amount.